Buyer's FAQs

Please take time to read these Buyer's FAQ as a guide.

Buyer's FAQs

If you have a question about a product or order you can contact the seller directly.
Go to the shop page and in the right hand side bar there is a contact form, fill this out and this will go straight to the seller.

 

For delivery and dispatch times please refer to the product description or shop policies.

If you are unsure, please contact the seller directly from the contact form in their shop.

All products on platform are handmade to order and can take up to a few weeks to make, please check you are happy with the dispatch times before ordering as this is just a guide. Each Vendor / Seller has their own delivery timings. If in doubt please feel free to contact the Seller directly.

If you are not entirely satisfied with your order, you have 21 days from the date of purchase to cancel, return or exchange your item. All items must be returned to the Seller as per the Seller’s given address.

Please refer to our returns page for more information.

If you haven’t received your item after the Seller’s specified delivery timeframe, please contact the Seller directly from the contact form in their shop.

If you do not hear from the seller within 3 days of contacting them, please email us at contact@handmademallonline.com and we will contact the Seller on your behalf.

We’re sorry you are having difficulties purchasing an item. There maybe a number of reasons why you cannot proceed to purchase. Here are some of the reasons:

*** Item is out of stock.

*** You have not filled out all the mandatory information boxes, so your order won’t submit

*** Seller does not ship to your address.

*** The seller is on holiday and the shop is set to vacation mode

If you are having problems contacting the Seller directly, feel free to email us at contact@handmademallonline.com and we would be happy to help.

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