Seller's FAQs

Please take time to read these Seller's FAQ as a guide.

Seller's FAQs

Handmade Mall Online is an exclusive online platform selling ‘wonderfully made’ creations by the woldr’s finest crafters, artists and makers!

We are a curated platform, where we individually review each application. Our utmost priority is all about the quality of products, and every single product you see in our platform would happily take pride of place in our own homes.

HandmadeMallOnline is based in Sydney in Australia.

This platform is for Sellers from around the globe as long as you have the means to meet Buyers shipping requirements.
Soon, there will be helpful blogs, useful information and marketing tips that will be available to all, so we think it is definitely worth following us.

 

Vendors ca sell an array of delights that are only handmade from jewellery, homewares, furniture, gifts, clothing, arts and prints, textiles to ceramics. We are open to all ‘wonderfully made’ applications.

 

Unique, original ideas. One of a kind creations that will be treasured forever.
Creations handmade by you, with quality materials and skilled craftsmanship.
Good quality photography that shows off your products in the best light.
Passion and enthusiasm that is evident in all you do.

– Vintage items – unless they have been up-cycled into a new creation.
– Second hand items – unless they have been up-cycled into a new creation.
– Mass produced products
– Imported products
– Items which infringe copyright

At HMO we believe in simplicity and transparency so you will find no hidden costs. We also believe that you should not pay if you don’t sell.
So we charge:
– One off joining fee $35
– 10% commission on sales 
– No membership fees
– No transaction fees
– We invest part of the commission back into advertising to drive you sales.

Payments are paid to you on the same day of the order. (usually within 24 hours of the order). You will receive the cost of the order with commission automatically deducted. Payments are processed via Paypal.

You will receive an email to your registered email address with details of your order.

Your shop will have your own HandmadeMallOnline  URL –
Your URL will look like this: www.handmademallonline.com/shop/your-shop-name

Yes of course you can. We do not restrict you selling on any other platforms.

Not at all! The donations to Holy Trinity Foundation is purely donated from the Founder’s end and does not get deducted from any Sellers sales.

Yes, we sure do!

HMO is a venture of Lyndaz who also have their own Australian  social network platform (Matesmeetup) which was founded in 2019 and is rapidly growing. 

HMO gets drives huge traffic not only from Matesmeetup but also from all the charity websites. 

We promote our Vendors products in the charity e-shops as well.

We run paid advertisements in Facebook, Instagram, and heaps of other social network  platforms, not forgetting all our non-digital advertising all over Australia.

In addition to this, we have an online community group on Matesmeetup and Facebook, which you can join to promote your products. You can also visit our  Matesmeetup and Facebook pages and like and follow them.

We do not currently have an app but our site is fully mobile optimised for listing on the go.

We will be designing an app shortly.

Yes, you can close your account at anytime.

No, we do not charge any cancellation fees. 

We understand circumstances may change for any individual or business at any time, but our one-off registration fees are non-refundable. 

Please note: An account closure is immediate and permanent.

We give our Sellers full control of their shops.

Sellers list products, manage stock, fulfill orders, set shipping costs, add your own logo, branding and have your own HandmadeMallOnline shop URL to link to all of your social media pages.

It is your shop!

You can list just one product or as many products as you wish.

Yes, you can add different variations such as colours and sizes to your products as well as custom variations.

 

Step One

 

Change Product Type from Simple Product to Variable Product

 

Step Two

 

Go to the Attributes Tab >  Press add Variations > Enter into the variation box i.e, Colour then enter your Variations into the box, separate each variation with | which is normally the key next to the shift key, press both together. then start adding the variations, I.e, Red|Blue|Green ect.

 

Step Three

 

Go to the Variations Tab > Select “Create Variations from all Attributes”

You sure can!

There is a notes box at checkout for adding personalisation’s onto your products.

You will also receive the customers email details after an order is placed to communicate with them regarding their order.

Still looking for answers to your questions?

Don't worry! We are available 24/7 reply to your queries. Feel free to contact us and we shall respond to you promptly.

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